Having a robust aftermarket program is critical to automobile dealerships. In 2016, the National Automobile Dealers Association (NADA) found that aftermarket income represented almost half of the new and used vehicle department’s gross profit. Finance and insurance (F&I) were 25% of the profit while service contracts and other amounted to 24.4%. However, organizations such as Consumer Reports warn consumers against aftermarket sales. Therefore, it is important that aftermarket programs supply a win for both the buyer and the dealership.
