Your finance and insurance (F&I) specialist is a very important member of your team. The knowledge to work with customers to develop the right finance and insurance plans takes significant education and practice. Hiring a fill-in F&I specialist allows successful dealerships to intercept potential disaster and keep working seamlessly in any event. 

Emergency Coverage

Illnesses and emergencies happen all the time. Life is unpredictable, and every employer understands their workers can't control when emergencies happen. However, the environment in your dealership is controllable with the right resources. A simple call to your fill-in F&I specialist creates a smooth transition to a normal profitable day.

Temporary Replacement

When an employee quits without notice, the entire team is left with extra work. A new hire often still has learning to do. The right fill-in specialist is an expert who can train by example. An F&I expert can work inside your dealership with your customers while your managers and new employees watch. Valuable insight into the right communication skills and current regulations can be learned during those important first days. All dealership positions require high ethical standards and a knowledgeable fill-in specialist can offer the necessary example.

Knowledgeable

Hiring the right F&I specialist depends on having the required knowledge. Your F&I specialist strikes a careful balance in producing happy customers and maintaining the profits needed to keep your business running smoothly. A fill-in F&I specialist already has the knowledge to perform the required duties which include:

• Providing a complete explanation of financing plans including Vehicle Service Contracts and aftermarket products.
• Understanding and following the current federal and local regulations.
• Working directly with the sales department and providing extra information to complete the sale.
• Strong communication skills to work with your customers.

If you are looking for ways to improve your dealership, contact us today to learn how Dealership Development, Inc. can help. A combination of in-dealership training and F&I seminars can transform your F&I profitability process.